Frequently Asked Questions
Everything you need to know about your BASED beauty routine.
Are BASED products cruelty-free and vegan?
Yes, all BASED products are 100% vegan and never tested on animals. We believe in high-performance beauty that is ethical and clean.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow sooner.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't right for your skin, you can return it for a full refund or exchange, even if it has been lightly used.
Can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are your ingredients safe for sensitive skin?
Absolutely. Our formulas are dermatologist-tested and free from harsh sulfates, parabens, and synthetic fragrances to ensure they are gentle on all skin types.
Do you offer international shipping?
Currently, we ship to the US, Canada, and the UK. We are working hard to bring BASED to beauty enthusiasts worldwide very soon.